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Your Questions Answered
Everything You Need to Know About Groupe Blue Van Paris
General Information
You can choose from our fleet of vehicles based on your needs. We offer sedans for individuals, vans for families, and luxury vehicles for premium service. Select your preferred vehicle type during booking.
Our fleet includes modern, well-maintained vehicles ranging from 4-seater sedans to 8-seater vans. All vehicles are air-conditioned, equipped with GPS, and maintained to high standards of cleanliness and comfort.
We provide transfers to all major destinations in the Paris region including Charles de Gaulle Airport, Orly Airport, Beauvais Airport, Disneyland Paris, and throughout central Paris and suburbs.
Your payment is fully secure. We use encrypted payment gateways with SSL certification. We accept major credit cards and payment methods with industry-standard security protocols to protect your information.
Booking in advance helps us guarantee vehicle availability, assign the best driver for your journey, and provide you with accurate pricing. It also ensures we can meet you exactly when you need us.
Check your spam or junk folder first. If you still don't see it, contact our support team at contact@groupebluevanparis.com or call +33 (0)1 43 32 70 81. We can resend your confirmation immediately.
Services for Children & Disabilities
Yes, we provide child seats and booster seats upon request. Please mention the age and weight of your child during booking so we can provide the appropriate safety seat.
Yes, we provide accessible vehicles and can accommodate passengers with disabilities. Please inform us of any special requirements during booking so we can arrange the best vehicle for your needs.
Booking & Cancellation
Booking is easy! Visit our website, select your pickup and drop-off locations, choose your preferred vehicle, and complete the payment. You'll receive a confirmation email with all details.
Yes, you can cancel your booking within the free cancellation window (typically 24 hours before your ride). Cancellations within this window are free. Late cancellations may incur charges.
Yes, you can modify your booking details like time, location, or vehicle type if done within 24 hours of your scheduled ride. Contact our support team for modifications.
Pricing & Additional Services
Our pricing includes professional driver, vehicle fuel, tolls, and basic insurance. It's a fixed-rate service with no hidden charges. Child seats and additional services are available upon request.
Yes! We offer special discounts for group bookings and multiple rides. Contact our team at contact@groupebluevanparis.com for a custom quote.
Yes, we provide hourly hire services for city tours, shopping, or custom itineraries. Minimum 2-hour booking applies. Contact us for hourly rates.
Airport & Train Station Pick-ups
Yes! We provide pickup services from all major Paris airports: Charles de Gaulle, Orly, and Beauvais. Our drivers monitor your flight status and will be ready when you arrive.
We recommend booking at least 24 hours in advance for airport transfers. However, we can sometimes accommodate last-minute bookings if vehicles are available.
Yes! We monitor your flight status and adjust pickup times accordingly. Delays are no problem – our driver will wait for you at the airport.
Yes, we provide pickups from Paris train stations including Gare du Nord, Gare de l'Est, Gare de Lyon, and others. Book in advance for best service.
Your driver will wait at the meeting point in the arrivals hall with a sign displaying your name. Specific details will be provided in your confirmation email.
Contact Information & Office Hours
Email support: 6AM - 11PM daily. Phone support: 24/7. We're always available to assist you with your booking needs.
Email: contact@groupebluevanparis.com | Phone: +33 (0)1 43 32 70 81 | Mobile: +33 (0)6 09 71 36 38 | WhatsApp: +33 (0)6 09 71 35 78
We typically respond to inquiries within 1 hour during business hours (6AM - 11PM). For emergencies outside these hours, call our 24/7 support line.